Shipping Policy
At Caraway, we strive to make your order fulfillment and delivery experience smooth and transparent. Below is what you can expect when placing an order with us.
Order Processing Timeline
After you complete checkout successfully, your order is submitted for processing. Please review your order confirmation carefully to verify that product details, quantities, and shipping address are correct.
Our typical order processing time is 1–3 business days. This may vary based on product availability, order verification, seasonal demand, and other operational factors.
Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Costs
Shipping fees depend on your delivery destination, chosen shipping method, the specifics of your order, and any promotions that apply. All applicable shipping charges will be clearly shown at checkout before you complete your payment.
Delivery Time Estimates
Delivery times generally range between 5–10 business days, but actual delivery may vary depending on your location and the shipping service selected.
Please note that these delivery estimates are not guaranteed. Factors that can affect delivery include:
- Carrier schedules and transportation delays
- Customs processing and inspections
- Severe weather or unforeseen events
- Public holidays and peak shopping periods
- Access issues or incorrect delivery address details
Order Shipment and Tracking
Once your order ships, we will provide tracking information when available from the carrier. Please allow some additional time for tracking updates to appear after the package is in transit.
Ensuring Correct Delivery Information
It is your responsibility to provide accurate and complete shipping information at checkout. If you notice any errors in your delivery address, contact us as soon as possible. We will try to update your address before the order ships, but we cannot guarantee changes once processing begins.
If You Experience Delivery Issues
If your shipment is marked as delivered but you cannot locate it, please first check around your delivery area and with other household members or neighbors.
If the package still cannot be found, contact Caraway with your order details. We will review tracking information and assist you with next steps.
International Orders
International shipments may be subject to customs duties, import taxes, and other fees imposed by local authorities. Unless noted at checkout, these charges are the responsibility of the recipient.
Policy Updates
Caraway’s shipping procedures and delivery timelines may evolve as our fulfillment capabilities grow. Any changes will be updated here to keep you informed.
If you have questions or require assistance, please reach out via our contact page or email us at higybagaoisan@gmail.com.